State Farm® Insurance Agent Jennifer Saez

"THEY NEVER ANSWER THEIR PHONES and when they do call back it's hours later. ETA: Jennifer did call again and we spoke. I was upset with Hilda Ortega's team who gaslit and lied to me. Though I was irritated at not being able to get ahold of Jennifer or someone at her office sooner and after multiple calls, I will admit I might have been a bit unfair to write a review so quickly. I am amending this review accordingly."

"Hey Jennifer , Because of your girls mistakes my car cant drive 530 day's and you still didnt fix my insurance put company dates for 6/30/2023 Why are you being very unprofessional and selfish person you dont email me back you dont pick up phone you dont answer me if you wont give service well , why are you taking us a clients ? PLEASE CALL OR E MAIL ME"

"Please do yourself a favor and look elsewhere, unless you prefer office that specializes in duplicate charges, missing documents, confusion and struggles with basics, out of service phones, extremely disappointing customer service. Result will impress you with aggressive rate increases and tones of time wasted. Should not be allowed to operate. Hope this helps."

"Jennifer Sáez is a horrible agent… Horrible customer service. Never calls back when she says she’ll call back. Can’t get in contact with her for days!! Doesn’t return phone calls… Completely useless!!!! Worst Agent there is… I asked for an agent change because she was the worst!!"

"I do not recommend it if you are one of those who likes customer service and attention and that everything is clear, it is NOT your option... you call, no one answers you, you write to them, they answer you two weeks later when you answer them the minute it takes 2 weeks later. They tell you that they give you a discount and after submitting everything they ask for, they do not submit it to the insurance company and you have to pay everything without a discount. And I'm not the only one who had problems, also family members who recommended it to me. They cancel your insurance without prior notice. I give it one star because I don't have the option of giving it a zero."

"No la recomiendo si eres de los que le gusta el servicio al cliente y la atención y que todo sea claro está NO es tu opción.. llamas nadie te responde le escribes te responde dos semanas después cuando le respondes al minuto tarde 2 semanas después. Te dicen que te dan descuento y después de someter todo lo que te pide ella no lo somete a la aseguradora y tienes que pagar todo sin descuento. Y no soy el único que tuve problemas también familiares que me la recomendaron. te cancelan los seguro sin previo aviso. Le doy una estrella porque no tengo la opción de ponerle cero."

"I spoke with Emely at the New York auto show she was amazing! She was able to help me with my insurance very sweet and attentive. Great employee!"

"Met Emely at the Autoshow and she was so easy to work with. Extremely happy. 10/10"

"This was amazing i got free candy."

"super good energy‼️"

"Really outstanding service! Speedy, efficient, and easy. I highly recommend."

"Vicki Carrion at Jennifer Saez State Farm agency is amazing to work with! Loved the experience, she made it really easy and was very patient and caring throughout the whole process. Getting home owner’s insurance can be stressful and Vicki made it a breeze. Highly recommend!"

"Vicki is awesome!👍"

"Very kind reps. Super nice and sweet to me and family."

"Nice"

"Very helpful and kind and generous"

"Vicky was the best she really helped me understand what I was signing up for. Amazing service, great conversation, really friendly environment."

"Fun game and great service!"

"great service Karen"

"Muy buen servicio excelente equipo"

"Karen has a great customer service I transferring my policy over to her there is one better then her to take care of all my policies excellent service"

"Karen tiene un excelente servicio al cliente me explico mi pólisa muy bien y tiene una muy bonita sonrisa gracias"

"Great services Karen"

"Had a great team present at the car show (Jacob Javits Center). Customer service was perfect."

"Very nice and friendly"

"Great service Karen is very knowledgeable she gave me a lot of good information about my auto policy and the different discounts that I qualified for. Thank you"